New feature aims to cut lender policy research time for brokers
Mortgage Choice has launched an AI-powered “Policy Search Tool” within its lender policy platform, Lending Toolkit, aimed at helping brokers navigate complex residential lending scenarios.
The aggregator said the feature allows brokers to search the platform database by asking questions in plain language. It then reviews more than 5,000 pages of residential policy content and produces a summary response, with links back to source documents.
The tool was developed with a pilot group of brokers and is intended to shorten the time spent researching lender requirements. The company reported feedback from trial users suggesting the tool can reduce scenario research from hours to minutes, and that its suggested follow-up questions may help brokers structure customer conversations.
“Before our Product team started building the tool, they set out to answer two questions,” said Nicole Devine (pictured right), executive general manager of product and technology at REA Group’s financial services business. “How can we use AI to do the heavy lifting to make scenario research seamless? And how can we make the user experience as intuitive as possible for brokers? Our broker pilot group played a pivotal role in helping our team answer these questions.”
Mortgage Choice broker Caroline Jean Baptiste, who took part in the pilot, said the tool’s presentation improved as feedback was incorporated. “Being part of the pilot group for the Policy Search Tool made it clear that Mortgage Choice is investing in the right areas of AI.
“What I like about the Policy Search Tool is that it looks at policy across multiple requirements to help you narrow down your options when trying to match a lender with a scenario. The results are easy to digest, giving you clear direction on your next steps. It also tells you which lenders fit your scenario, which lenders are alternatives, and which won't work for your scenario, saving a lot of time.”
The Policy Search launch follows other steps in Mortgage Choice’s AI programme. The firm said it provided brokers with secure access to Google Gemini in April 2025, and introduced the Mortgage Choice AI Academy in August 2025.
Mortgage Choice has also developed a set of Gemini “Gems” used across its network, including tools for compliance review, document verification, retention planning and financial analysis.
The aggregator said brokers are now reporting shorter turnaround times on routine tasks, including meeting handovers, and time savings on compliance checks.
Want to be regularly updated with mortgage news and features? Get exclusive interviews, breaking news, and industry events in your inbox – subscribe to our FREE daily newsletter. You can also follow us on Facebook, X (formerly Twitter), and LinkedIn.
